Privacy Policy

Last updated: August 13, 2025

Run-Complete ("we", "our", "us") respects your privacy. This policy explains what personal data we collect, how we use it, and your rights under applicable data protection laws (such as the UK GDPR, EU GDPR, or other relevant regulations depending on your location).

What We Collect

• Account Information: When you create an account, we collect your name, email address, and password (encrypted). We may also collect profile information such as unit preferences and running-related preferences.
• OAuth Data: If you choose to sign in with Google or connect your Strava account, we may receive basic profile information from these services (name, email, profile picture) as permitted by their respective privacy policies.
• Contact Information: When you submit our contact form, we collect your name and email address solely to respond to your inquiry.
• Technical Data: We may collect anonymized usage data such as IP address, browser type, and pages visited. This is done via infrastructure and analytics services (e.g., Cloudflare) to ensure performance and security.
• Session Data: We store authentication tokens and session information to maintain your login status and provide secure access to your account.

How We Use Your Data

We use your data to:

• Create and manage your user account
• Provide personalized experiences based on your preferences
• Enable OAuth login services (Google, Strava)
• Respond to your messages and support requests
• Monitor and improve our site's performance and security
• Send important account-related communications (password resets, security alerts)

We do not use your data for advertising, profiling, or automated decision-making.

OAuth and Third-Party Services

We use OAuth services to provide secure login options:

• Google OAuth: When you sign in with Google, we receive basic profile information (name, email) to create and manage your account. We do not access your Google account beyond what is necessary for authentication.
• Strava Integration: If you connect your Strava account, we may access your running activities and profile information to provide personalized race recommendations and insights. You can disconnect this integration at any time.

These services have their own privacy policies, and we encourage you to review them.

Data Sharing

We may share data with trusted service providers who help us operate the site. These include:

• Cloudflare (analytics, security, performance)
• Email service providers (for account communications and contact form delivery)
• Database and hosting services (for secure data storage)
• OAuth providers (Google, Strava) as necessary for authentication and integration

These providers are required to handle data in compliance with applicable laws.

We aim to comply with relevant data protection laws in all jurisdictions where our users are located.

Data Security

We implement appropriate security measures to protect your personal data:

• Passwords are encrypted using industry-standard hashing algorithms
• OAuth tokens are stored securely and encrypted
• All data transmission uses HTTPS encryption
• Regular security audits and monitoring

Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where we are legally required to retain certain information.

Cookies

Run-Complete uses only essential cookies required for site functionality and basic, privacy-focused analytics (via Cloudflare). These cookies do not track users across sites or store personal data. By using this site, you consent to our use of these cookies. You can adjust your browser settings to block or delete cookies if desired.

Your Rights

If you are in the UK, you have the right to access, correct, or delete your data, and to object to how it is used.

We aim to respect data rights globally and will respond to any requests regarding access, correction, or deletion of personal data regardless of your location.

You can:

• Access and update your account information through your profile settings
• Disconnect OAuth integrations at any time
• Delete your account and all associated data
• Contact us at privacy@run-complete.com to exercise your rights

Changes

We may update this policy occasionally. The most current version will always be available on this page. We will notify you of any material changes via email or through the website.